The guarantee
Sixty days to change your mind
Every JellyTide order placed on this portal is covered for 60 days from the purchase date. Use the product for at least 30 days, and if you are not satisfied with the results, the product or the experience, write to us and we start the refund. That is the whole condition.
Why the 30-day use requirement exists
Because the product does not do anything interesting in week one, and our own review data says so: only eight per cent of buyers report a change inside seven days, while thirty-eight per cent report theirs in weeks three and four. A refund at day nine tells neither of us anything. Thirty days of honest use is the point at which a fair judgement becomes possible, and you still have another month of window left after that.
How to claim, step by step
Email the desk
Write to [email protected] from the address on the order, with your order number in the subject line. No form, no phone tree, no retention script.
Tell us what happened
One or two lines is enough. We ask because the answers change what we publish, not because the refund depends on it.
Return address within one business day
You get the returns address for the fulfilment centre. Send back the bottles, used and unused. Return postage is yours; the product cost is ours.
Refund inside ten business days of arrival
Processed to the original payment method. Most buyers see it in five to nine days. Your bank may add a day or two to display it.
What is covered and what is not
- Covered: every pack size, opened bottles, partially used bottles, and orders where the product simply did not work for you.
- Covered: damaged or incorrect deliveries, which we replace rather than refund unless you prefer the refund.
- Not covered: bottles bought anywhere other than this portal, including marketplace listings and resellers.
- Not covered: claims made after the 60-day window closes. The date on the order is the date that counts.
- Not covered: return shipping cost, which stays with the buyer.
One thing we will not do is make the process unpleasant to discourage you from finishing it. Support staff here are not measured on refunds prevented, and there is no bonus attached to a save. If a refund request takes more than one email to resolve, that is a failure on our side and you can escalate it by replying with the word escalate in the subject.
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